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Busser - Tao Restaurant TAO Group Hospitality CHI

Busser - Tao Restaurant

Medio tiempo • TAO Group Hospitality CHI
The Busser position is responsible for assisting the Servers in all duties. The Busser is responsible for maintaining their section and the restaurant in all aspects of stocking and cleanliness. The Busser maintains all assigned wardrobe/costumes in accordance with established standards and uniform guidelines; works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always.

  • Perform all assigned duties as detailed in your opening, afternoon and closing checklists
  • Set and reset tables efficiently before, during and after service periods to turn tables
  • Attend pre-shift briefings and any scheduled meetings as directed by management
  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operations, menus, price range and dress code of assigned outlet
  • Maintain cleanliness and stock of their assigned areas, side stations, table and POS Stations
  • Run teas, coffees, freshly squeezed juices, bar snacks and liquor coffees to table and bar (if applicable), serve to guests according to venue standards of service
  • Work as a team, assisting all guests’ and employees’ needs and inquiries
  • Effectively communicate with management to fulfill and address any issues or needs requested by guests and or other employees
  • Be familiar with the guests on the reservation list, especially guests regarded as PX (VIP) and our regular guests’ requests/preferences
  • Perform daily cleaning jobs assigned to you in a thorough and timely manner
  • Ensure that all necessary stock is being replenished during the shift
  • Clean tables, chairs, restaurant floors, walls, woodwork, furniture, shelves, inside and outside of side stations and any other areas of the restaurant as specified on your checklists thoroughly and daily
  • Clear guest tables after each course and reset with appropriate settings
  • Wipe tabletops clean and ensure that floor/banquette are clean always
  • Serve water to guests and continuously top off waters
  • Replace condiments and some side-items as necessary
  • Follow the order of service issued during training
  • Resolve guest complaints, ensuring guest satisfaction
  • Clean tools and work surfaces you use (black cloths, sinks, shelves, and surfaces, cupboards, etc.) throughout your shift as needed
  • Clean and dry spillages, following our standards, immediately upon occurrence; never leave spills unattended
  • Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
  • Ensure that any breakage is reported and recorded in the end of every shift using the breakage form provided
  • Maintain complete knowledge of correct maintenance and use of equipment
  • Replenish wares in side stations throughout shift
  • Maintain complete knowledge of proper table/tray set ups
  • Complete closing duties as assigned
  • Fold napkins to Herringbone specifications using napkin template
  • Buff/polish all silverware and glasses as directed by management
  • Stock up the restaurant’s side stations and expo line for the shift to specified par levels (glasses, cutlery, chinaware, condiments, napkins, tea cups, tea pots, sugar bowls, wiping cloths, trays, etc.); Make sure all equipment is clean and in good condition and continue replenishing stock throughout your shift
  • Prepare trash bins for service and maintain throughout shift
  • Change trash bags, napkin bags, etc. as appropriate throughout your shift
  • Refill water pitchers for service and maintain throughout shift
  • Change sanitation buckets every two hours or as needed (if applicable)
  • Ensure ice buckets are properly filled every two hours or as needed
  • Be fully conversant with every aspect of the Company’s emergency procedures, Company’s policies and procedures within employee handbook
  • Use all chemicals in accordance with OSHA regulations and venue requirements
  • Perform related duties as assigned
  • Assists and/ or completes additional tasks as assigned

  • Accountability
  • Development
  • Working relationships
  • Judgment
  • Quality of work
  • Job skills knowledge
  • Productivity
  • Dependability
  • Punctuality
  • Adherence to Policy
  • Verbal communication
  • Attitude
  • Appearance
  • Teamwork
  • Guest satisfaction

  • High School Diploma preferred
  • Must have a minimum of two years of direct work experience in a high-volume restaurant venue
  • Proof of eligibility to work in the United States
  • Valid Driver’s License
  • 21+ years of age
  • Possession of or the ability to possess all state required work cards
  • Maintain a professional, neat and well-groomed appearance adhering to Company standards

  • POS systems
  • Nightclub, bar, and lounge operations
  • Beer, wine, spirits, and cigar brands
  • Opening and closing duties
  • Proper lifting techniques
  • Guest relations
  • Sanitation and safety
  • Safe alcohol service
  • Beverage presentation
  • High volume operations

  • Ability to perform basic mathematical equations
  • Must have strong problem-solving skills
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
  • Ability to maintain a high level of confidentiality
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to demonstrate a positive attitude always
  • Ability to keep an open and objective view
  • Ability to listen empathetically and be respectful always
  • Ability to maintain composure and stay focused
  • Ability to maintain personal integrity
  • Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
  • Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Must present and maintain a professional image to further the overall theme of the club
  • Must have good positive energy to make it through the day
  • Must be able to read the computer monitors
  • Must be able to print legibly for guests to read
  • Must be observant and quick to respond to various situations
  • Must be able to move quickly through work and set the pace in the office and/or venue
  • Must be able to sit and/or stand for extended periods of time
  • Must be dexterous and able to participate in all service aspects.
  • Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
  • Must be able to push and lift up to 50 lbs.
  • Ability to use hands to handle, or feel objects, tools or controls
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  • Ability to talk, hear, taste, smell and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
  • Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
  • Nightclub, bar, pool and/ or lounge environment
  • Involves constant public contact
  • Fast paced, high volume, high energy
  • Hours may be part-time (less than 30 hours per week)
  • Schedule could exceed 30 hours per week and may include overtime when approved by management
  • Work varied shifts to include days, nights, weekends and holidays

  • Security Level – Low
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathédrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences

US Candidates Only

Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.


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